Returns & Refunds

You have 14 days from the date of receiving your order to initiate a return or exchange. To be eligible, the item must meet the following conditions:

• The item must be unused, unworn, and in the exact same condition that you received it.
• It must be returned in its original packaging (including the shoebox).
• Tags and labels must remain attached.

We handle all returns and exchanges directly through our support channels to ensure a smooth process. Simply reach out to our team with your order details.

• Contact us via WhatsApp at +355 68 588 9706 or email us at info@kajmakombinat.com.
• Provide your name, order details, and the reason for the return.
• Our team will provide you with the return shipping address and instructions.

Please note: Customers are responsible for paying their own shipping costs for returning items, unless the item received was defective or incorrect.

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed promptly.

Refunds are typically processed via bank transfer or, in some cases, can be arranged as store credit, depending on your preference. Please allow 5-7 business days for the funds to appear in your account after approval.

If you need a different size of the same item, let us know! We gladly accept size exchanges within the 14-day window, subject to stock availability. Follow the standard return process to send the item back, and we will dispatch the new size as soon as the return is inspected.